close window

	Print

EXCEPTION REPORT

Using the TD Reporting Service you can view your Retrieval requests, Chargeback requests and Rejected transactions.

Retrieval Requests

A request for a copy of a Transaction Record or the Sales Draft relating to a Visa or MasterCard transaction, presented by the Acquiring Financial institution to the merchant on behalf of the Cardholder's issuing Financial Institution. The request must be fulfilled by the merchant within the time specified, failure to provide a copy within such time may result in a Chargeback.

Chargebacks

The reversal of a disputed transactions resulting in the amount for the transaction being debited from the merchant's current account.

Rejects

Transactions which were not processed and the merchant did not receive payment for. Examples such as, Card number not a Visa number, invalid card length, etc.

Instructions

Your user rights will define what accounts you have been set up to manage. These accounts will be listed in 'From' box. The accounts in the boxes are arranged in two levels:
1) Chains
2) Merchants

Chains are identified with the '+' prior to the number. To unfold/fold the list of accounts under a chain, double click on the chain.

Selecting the Accounts

From the list in the 'From' box, select the account or chain you wish to run a report for (this will highlight the account/chain) and hit the right arrow key to move them to the 'To' box. To un-select an account/chain simply click the account/chain again.

Note: If you wish to run a report on multiple accounts or chains, select all the accounts or chains from the 'From' box by holding down the Ctrl key and hit the right arrow key to move them to the 'To' box.

Running the Report

1) Specify the start and end date range that you wish to view
2) Press 'Submit'

The report will display any transactions that are identified for each of the three Exception Reports. You can select transaction detail information by clicking on the transaction card number.